Shipping policy

Created with care. Sent with love.

Every The Love Within piece is prepared with care before making its way to you.

We know that when you choose a bracelet, it often carries meaning beyond the piece itself. Whether it’s something you’ve chosen for yourself or a gift for someone you love. We want the experience of receiving it to feel just as considered.

Processing your order

Once your order has been placed, we’ll begin preparing it for you.

As many of our bracelets are individually created and personalised, processing times may vary depending on the pieces in your order.

Standard orders: 1 - 2 business days.
Custom or personalised bracelets: 1 - 2 business days.

Once your order has been dispatched, you’ll receive a shipping confirmation with tracking information where available.

Shipping within Australia

We ship orders throughout Australia.

Shipping options and costs are displayed at checkout based on your order and delivery location.

Standard Shipping: $11
Express Shipping: $15
Free Shipping: Spend $100 or more

Delivery timeframes begin once your order has been dispatched and are estimates provided by the delivery carrier.

Tracking your order

If tracking is included with your selected shipping method, you’ll receive your tracking details by email once your parcel has been dispatched.

Please allow a little time for tracking information to update after your shipping confirmation is sent.

International shipping

The Love Within ships to selected international destinations.

Shipping rates and available delivery options will be calculated at checkout.

International customers are responsible for any customs duties, taxes or import charges that may apply in their destination country. These charges are determined by local authorities and are not included in the purchase or shipping price.

International delivery times may vary depending on your location and customs processing.

Please check your delivery details

Please take a moment to make sure your shipping address is correct before completing your order.

If you notice an error after placing your order, contact us as soon as possible. We’ll always do our best to help, but once an order has been dispatched we may not be able to change or redirect it.

Delayed, lost or missing parcels

Occasionally, delivery delays can happen once a parcel has left us.

If your tracking has not updated for an extended period or you believe your parcel may be lost, please contact us and we’ll help you work through the next steps with the delivery carrier.

If tracking shows that your parcel has been delivered but you cannot locate it, we recommend first checking around your property, with other members of your household and with your local delivery provider.